The
Franklin Institute (TFI), the most visited museum in the
Commonwealth of Pennsylvania, strives to be the world leader in promoting
science and technology education and literacy through inspiring and engaging
experiences that cultivate curiosity, critical thinking, and an understanding
of the crucial role science plays in our lives.
At TFI,
we provide an environment that’s as nurturing as it is dynamic. Our
team-oriented approach allows for ample learning and career growth
opportunities. We think you’ll find TFI offers the ideal atmosphere in which to
use your skills and talents best. We are eager for your input, ideas, and
inspiration.
Position
Description:
The
Guest Experience Associates are the main point of contact for guests while they
visit The Franklin Institute and are responsible for several aspects
contributing to the success of the day-to-day museum operation. They will be
skilled at guest relations, ticket and member sales, and general museum
operations.
·
Provide and promote excellent customer service in an
enthusiastic and engaging manner while demonstrating in-depth knowledge of The
Franklin Institute.
·
Assist guests with developing a plan of action for their
day’s activities by providing personalized suggestions and disseminating museum
information.
·
Utilize Galaxy Point of Sale ticketing system to process
visitor transactions, including but not limited to selling tickets and
memberships, scanning and verifying tickets, and applying discounts while
practicing proper cash handling procedures in a professional and courteous
manner.
·
Operate exhibit and gallery entry process, answer
questions, and provide guests with information on how to navigate the exhibit
in an outgoing manner.
·
Resolve sensitive guest situations on an individual basis
through personal interaction and guidance from the Guest Experience Management
team to determine and provide an appropriate level of guest recovery.
·
Actively monitor the ticketing and planetarium queues to
maintain crowd control.
·
Assist guests with special accommodations and in
emergencies.
·
Actively participate in a fun, positive, and inclusive
team-oriented work environment.
·
Maintain a clean and safe work environment.
·
Perform other duties as assigned.
Position
Requirements:
·
High school graduate, GED
·
Superior customer service and communication skills with a
professional work ethic
·
Ability to work independently and unsupervised in areas of
the museum, as well as contribute within a team structure.
·
Outgoing, positive, team-oriented personality with an
ability to appreciate and empathize with the feelings of others.
·
Ability to arrive at work location for all scheduled shifts
on time.
·
Adheres to all established museum policies and guidelines.
·
Must be able to stand for up to 4 hours without a break.
Status: Temporary,
Part-time, from January 2026 to September 2026.
Up to 29 hours per week, must be willing and able to work a flexible
schedule, including evenings, holidays, and weekends.
Salary:
$16.00/hour
To
apply, please visit our Career Center. We
look forward to hearing from you!
Research
shows that women and people from underrepresented groups often apply to jobs
only if they meet 100% of the qualifications. We recognize that it is highly
unlikely that someone meets 100% of the qualifications for a role. If much of
this job description describes you, then please apply for this role.
The
Franklin Institute is an equal opportunity employer. We do not discriminate on
the basis of race, color, gender, gender identity, sexual orientation, age,
religion, national or ethnic origin, disability, or protected veteran status.
