Airline Customer Service Agents – Newark Liberty International Airport (EWR)



Airline seeking highly skilled customer service agents to provide exceptional service to international airlines at Newark Liberty International Airport (EWR).

Job Duties:

Perform a broad range of duties depending on location and service demands while delivering a high quality product

Daily functions may include rotating from ticket counter, lobby area, gate functions, customs, arrivals and other areas within the airport

Assist passengers in various areas throughout the airport

Verify flight information and passenger documentation

Constant passenger & crew interaction

Operate jet bridge (if trained)

Resolve issues with flight activity to ensure on-time departure

Some cash handling transactions, manifests, and labeling

Basic Requirements

At least 18yrs old, with a High School Diploma or G.E.D.

English proficient, other languages may be required

Basic Math Skills: Adding, Subtracting, Division, and Multiplying

Computer Literate

Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs

Reading & comprehension of reference materials, instructions, policies & procedures

Open availability, flexible schedule

Essential Requirements:

Valid US work authorization

Professional demeanor and exceptional presentation

Flexible schedule & availability

Background Check, Fingerprinting required

Drug Screen required on day of hire


Common sense and organized

Mental capacity to make quick and rational decisions

Effective communication skills and good listening skills

Able to multi-task and carry out duties in a fast-paced environment

Keen attention to detail

Mental capacity to make quick and rational decisions

Perform a variety of duties at an airport

Customer contact and Operational services

Required Training

Required to study and attend two weeks of mandatory paid training


Flight Benefits, 401K, Health Benefits, Voluntary Dental and Voluntary Vision plans

About Hallmark Aviation

Hallmark has several key principles of success that drive our company culture. These principles keep us focused so that we consistently deliver “peace of mind” to you.

Hallmark Aviation Services – recognized as the emerging leader in above-the-wing ground handling services – takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to our Clients, their Customers, our 2500+ Employees, and our Community. Our experienced management team – with over 100 years of combined service – is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. These principles will guide us to even greater achievements in the coming years.

With our genuine passion for the airline industry, as well as our financial strength through our strategic partnerships with Swissport and QANTAS, we have an unbeatable formula for success – not solely for Hallmark, but our Clients.

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